Temporary Data Ingestion & Message Delay

Incident Report for Mixpanel

Resolved

This incident has been resolved

Posted Sep 30, 2019 - 09:18 PDT

Update

We are continuing to monitor

Posted Sep 30, 2019 - 05:52 PDT

Monitoring

A fix has been issued; Event and People data are back to real-time and message delays have been solved. We will continue to monitor the situation.

Posted Sep 30, 2019 - 05:51 PDT

Identified

We are experiencing delays with our data ingestion pipeline. As a result, real-time data is delayed. In order to ensure accurate targeting, messages and new A/B testing experiments have been paused. You can unpause message sending during an ingestion delay in your messages settings. No data is being lost and messages will resume sending once the backlog in the queue has been processed. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support@mixpanel.com.

Posted Sep 30, 2019 - 05:29 PDT