ID Merge Issue

Incident Report for Mixpanel

Resolved

We've identified an issue with our identity management system resulting in potentially elevated unique user counts for customers on our ID Merge system. This issue was active for all customer projects using our EU datastore from 9/13/22 10am and 9/20/22 4:00pm (PST). For projects in our US datastore the issue was active on 9/20/22 from 1pm and 4:00pm (PST). If you notice an elevated unique user count during the time periods mentioned please reach out to our support team at https://mixpanel.com/get-support to learn more on if you were effected and next steps that can be taken.

Posted Sep 13, 2022 - 10:00 PDT