Degraded API Performance - Reports Impacted for a subset of projects

Incident Report for Mixpanel

Resolved

This incident has been resolved.
Posted Aug 29, 2017 - 18:52 PDT

Monitoring

The query api is fully available, and data ingestion is back to real time. Notifications have resumed sending as of 4:39pm PT.
Posted Aug 29, 2017 - 16:49 PDT

Identified

We've identified the root cause and are working to restore query availability to the subset of projects impacted. No data is being lost, but it is temporarily delayed and Notifications have been temporarily paused to ensure accurate targeting. Your project is impacted if you see a banner above your reports. We appreciate your patience while our engineers work to restore realtime service. If you have any questions, please contact support@mixpanel.com
Posted Aug 29, 2017 - 16:39 PDT

Investigating

A subset of projects are experiencing issues with our Read API which may cause intermittent issues when loading reports or exporting Processed API queries. Our engineers are working to fix the problem, and we apologize for the inconvenience. If you have any questions, please contact support@mixpanel.com.
Posted Aug 29, 2017 - 16:18 PDT