Data ingestion issue

Incident Report for Mixpanel

Resolved

This incident has been resolved.

Posted Nov 01, 2019 - 17:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 01, 2019 - 07:21 PDT

Identified

Due to a Google Cloud Platform incident starting at Oct 31, 2019, 22:06 (Pacific time), user data updates and event tracking in Mixpanel were affected. Our mobile libraries automatically retry API calls but web traffic (as well as other libraries without retry mechanisms) can be affected by data loss. The issue is now mitigated for event and user data, but the /decide API is still affected. We are monitoring the issue closely. Please contact support if you have any questions.

Posted Nov 01, 2019 - 01:03 PDT