This incident has been resolved. The source of the issue was located and addressed by our upstream network provider.
Posted Apr 25, 2018 - 08:30 PDT
Monitoring
Many of the customers are reporting that the issue seems to have resolved. We will continue to monitor this issue from our end. Please reach out to support@mixpanel.com if you have any questions.
Posted Apr 25, 2018 - 08:05 PDT
Update
We have opened a case with one of our upstream service providers to investigate from their end, at this time we have not been able to identify any issues on our end. We are awaiting a response from the upstream provider and continuing to monitor the situation from here. Updates to follow.
Posted Apr 25, 2018 - 06:20 PDT
Investigating
We have received several reports from customers located in Europe that connections to api.mixpanel.com are showing increased latency and intermittent timeouts. Our systems engineers are actively investigating the issue. This incident will be updated as we have more information.