This incident has been resolved and data ingestion is back at real-time.
Posted Jul 21, 2021 - 07:40 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2021 - 05:29 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 21, 2021 - 03:17 PDT
Investigating
We are experiencing delays with our data ingestion pipeline for a small subset of projects. As a result, real-time data is delayed. No data is being lost and messages will resume sending once the backlog in the queue has been processed. In order to ensure accurate targeting, messages and new A/B testing experiments have been paused. You can unpause message sending during an ingestion delay in your messages settings. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support