A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2023 - 14:56 PDT
Update
The Engineering Team is working to identify the root cause of the problem. We have been conducting in-depth diagnostics and analysis to pinpoint the issue and its underlying factors. So far, we have identified that delays are affecting a subset of low-volume projects. Our sincere apologies for any inconvenience this incident is causing. We understand how crucial real time data is, and we are fully committed to resolving this issue as soon as possible. We will keep you updated with regular progress reports as we work towards a full resolution. If you have any specific questions or concerns, please do not hesitate to reach out to our support team at [support@mixpanel.com]
Posted Sep 14, 2023 - 08:13 PDT
Update
The Engineering Team is actively investigating this issue. So far, the delays are improving for a subset of projects. We will keep posting updates here.
Posted Sep 14, 2023 - 04:53 PDT
Investigating
We are experiencing delays with our data ingestion pipeline. As a result, real-time data for a subset of projects is delayed. No data is being lost. We appreciate your patience while our engineers work to restore real-time functionality. If you have any questions, please contact support.