Resolved -
This incident has been resolved.
Oct 1, 15:08 PDT
Update -
We continue to process the data backlog. We have made a lot of progress in processing the data queue but expect to take a couple more hours until a full resolution. Thank you for your patience while we work on resolving this.
Oct 1, 13:11 PDT
Update -
We are continuing to process the data backlog. At this time, more than 24-hour delays with ID Merge are still expected.
Thank you for your patience while we work on resolving this.
Sep 30, 15:30 PDT
Monitoring -
A fix has been implemented and we are monitoring the results. Delays with ID Merge can still be expected during this time and we will update once the data has caught up.
Sep 30, 08:14 PDT
Identified -
The issue has been identified and a fix is being implemented.
Sep 29, 22:48 PDT
Investigating -
We are experiencing delays with ID Merge where it is taking more than 24 hours for identity management mappings to reflect their merged state in reports for US Projects. As a result, reports such as Funnels may show a decrease in conversion for the last few days.
We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support
Sep 29, 21:39 PDT