Resolved -
This incident has been resolved.
Jan 30, 18:41 PST
Update -
Additional fixes have been implemented. We are continuing to monitor for any further issues.
Jan 30, 17:48 PST
Update -
We are continuing to monitor for further issues. We have identified that a subset of Cohort Syncs are still experiencing delays and are working to resolve these remaining cases.
Jan 30, 14:14 PST
Monitoring -
A fix has been implemented, and we are monitoring the results. Recurring cohort syncs should resume on the next scheduled run with no additional action required.
Jan 30, 12:05 PST
Investigating -
We are currently experiencing delays with Cohort Syncs to external destinations, including custom webhooks and engagement platforms. Our team is investigating the issue and actively working on a resolution. We sincerely apologize for the inconvenience and thank you for your kind understanding.
If you have any questions, please contact support
Jan 30, 10:39 PST