Resolved -
This incident has been resolved.
May 15, 19:50 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 18:52 PDT
Update -
Recovery is continuing to progress. Our current estimate for full recovery is approximately 1-2 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates.
May 15, 17:17 PDT
Update -
Query latency has returned to normal levels and has been resolved.
Recovery is continuing to progress, and our current estimate for full recovery is approximately 4–5 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates.
May 15, 15:14 PDT
Update -
Query latency has returned to normal levels. We are continuing to monitor.
May 15, 14:23 PDT
Update -
We are investigating an increase in query latency that appears to be unrelated to the ongoing recovery. You may experience slower-loading reports. Our team is actively looking into the cause and we will provide an update shortly.
Recovery is continuing to progress. Our current estimate for full recovery is approximately 3–4 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates.
May 15, 12:56 PDT
Update -
Recovery is continuing to progress and query latency has returned to normal levels. Our current estimate for full recovery is approximately 3–4 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates.
May 15, 11:47 PDT
Update -
We are continuing to work on resolving this issue. Our current estimate for full recovery is approximately 3–5 hours. Some customers may still see incomplete data in reports until recovery is complete. We will continue to provide updates.
May 15, 09:37 PDT
Update -
Recovery is progressing well. Query success rates remain at normal levels, and missing data has now been restored for a portion of affected projects.
We're continuing the recovery process for the remaining affected projects and currently estimate full recovery within approximately 3–5 hours.
Some customers may still see incomplete data in query results until this work is complete.
May 15, 07:31 PDT
Update -
We've continued to make progress on the issue affecting some US projects. Query success rates have returned to normal levels, and the related processing delays have also recovered.
A subset of affected projects may still see incomplete data in query results while our recovery process runs. We're actively working on this and will share another update in 2 hours.
Impact remains limited to our US region. We do not currently believe any data has been permanently lost.
May 15, 05:28 PDT
Update -
We are continuing to work on a fix for this issue.
May 15, 03:19 PDT
Update -
We are continuing to work on a fix for this issue.
May 15, 01:18 PDT
Update -
We are continuing to work on a fix for this issue.
May 14, 20:49 PDT
Update -
We are continuing to work on a fix for this issue.
May 14, 19:49 PDT
Update -
We are continuing to work on a fix for this issue.
May 14, 18:49 PDT
Update -
We are continuing to work on a fix for this issue.
May 14, 17:49 PDT
Update -
We are continuing to work on a fix for this issue.
May 14, 17:18 PDT
Identified -
The issue has been identified and a fix is being implemented.
May 14, 16:48 PDT
Investigating -
We are experiencing degraded performance with our Query API, including increased latency. You may see slow-loading reports, incomplete query results, query errors, or data discrepancies. We appreciate your patience while our engineers work to restore normal functionality. We will post progress updates on our status page. If you have any questions, please contact support.
May 14, 16:17 PDT
